POKEHUNA / SUPPORT
How can we help?
For retail, wholesale, delivery or payment questions, email support@pokehuna.com.
Want to share your experience? Leave feedback →
Help with an order
Include your order number and a description of the issue. For damaged or incorrect items, keep the packaging and attach photos of the item and parcel.
View your account →Payment questions
For a Bitcoin payment, include your order number and transaction ID. Never send your password, wallet recovery phrase or private keys.
Delivery updates
Use the tracking number supplied after dispatch. For an address correction or cancellation request, contact us as soon as possible so we can check the order’s progress.
Track your parcel →Returns and refunds
Contact support with your order number and reason for the request. We will review your order and provide the next steps. Please contact us before sending products back.
Read our returns policy →